SETDAB Lecture Series: Strengthening engagement through cultural understanding

A presentation by the Essex County Council (Essex Countywide Traveller Unit) and Phoenix Futures (Enhanced Support & Access Team) partnership.

Date: 20 May 2026, 10.00am until 12.00pm

This session is designed to help professionals develop, or refresh their knowledge and confidence when working with Gypsy, Roma & Traveller communities. The focus is on building trust, improving communication, and challenging assumptions that can hinder effective engagement.

In this session, we will explore:
• Cultural differences and how they shape expectations, behaviours, and service engagement
• Effective communication styles that support rapport building and reduce misunderstanding
• Common myths that can influence professional judgement and community perceptions
• Barriers to engagement and practical strategies for overcoming them
• The support available from ECTU and ESAT to community members and professionals

This presentation aims to equip practitioners with insight and tools that support respectful, culturally informed, and meaningful interactions.

To attend the session via Microsoft Teams please copy this link and add it to your calendar, so you can access it at the appropriate time:

https://teams.microsoft.com/meet/31733011606748?p=YCJlIxiQzkx3m4mAmk